Bes error occurred activation

It's bes express 5 sp4, forgot to mention. I wish he just had a 10 with active sync We went through the whole phone plan, it was getting sim card errors before probably due to the wrong plan , but we made sure it's on the bes plan with Verizon. This might sound dumb, but for your activation password use a single character, lowercase. Just set a new activation password, default it at however long you want it to be good for and make it "a" or something.

That comes straight from Blackberry. Check that the activation email arrives in the Inbox and not some subfolder, especially not junk mail folder. Next, double check that the activation email actually disappears again after a few seconds.

If this happens, then you know that the bes can read and collect emails form the user's mailbox. But you might need help interpreting these logs. Notify me of new comments via email. Notify me of new posts via email. Skip to content. VCS 8. For Blackberry Enterprise Server 5. Exchange uses LegacyExchangeDN as recipient addresses not smtp addresses.

Share this: Twitter Facebook. Like this: Like Loading Bookmark the permalink. Leave a Reply Cancel reply Enter your comment here Fill in your details below or click an icon to log in:. Also verify that the user is using the correct email address, by comparing their login email with the email listed for the user in the BlackBerry Manager.

If there are errors in the logs regarding initializing the user or opening their message store, then they may not have properly initialized.

To resolve this issue, restart the BlackBerry Agent using the following steps. If the Enterprise Activation problems persist, you may want to delete the user from the BlackBerry Manager and add them again. When adding new users, assign an Enterprise Activation password before notifying the user to activate their device. After minutes, the process times out with one of the following messages:.

Fetch these logs and send them to the Engineering Team. The ServerConfigHistory table might have unfinished tasks for the BlackBerry device user, preventing activation from continuing. Therefore, the BlackBerry Enterprise Server may not have the proper permissions to correctly log in to the BlackBerry device user's account.

As a result, the enterprise activation will not start. If the ETP. Stop and start the Router, Dispatcher, and Controller services in that order. This will force the Controller to assign the BlackBerry device user to an agent and the ETP activation message should be processed several minutes later.

BlackBerry Device Software 4. If this log message is in the log, the activation password was never set. Set the Activation password and retry activation. Issues that occur when the BlackBerry device displays the Services Received status include the following:.